Portfolio Recovery Associates Complaints

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Portfolio Recovery Associates (PRA) is a debt collection agency. It usually collects charged-off debt that it purchases at steep discounts. PRA can’t harass you, deceive you, or treat you unfairly. If it does, you may have a claim for damages.

If you think Portfolio Recovery Associates is harassing you or disregarding your rights, contact BCJ Law’s debt harassment attorney for help. Please complete our contact form or call 1-800-997-5561 for a free case review.

Why does Portfolio Recovery keep calling me?

"More than half of consumers contacted about debt 'said these contacts included at least one debt ... in error.'"

CFPB Survey (2017).

Portfolio Recovery Associates is a debt collection agency located in Virginia. Portfolio is a debt buyer, meaning it purchases old debt at steep discounts. After purchase, PRA tries to collect on debt for profit.

If Portfolio Recovery Associates is calling you, or if Portfolio is sending you letters, that means it’s trying to collect a debt from you. PRA buys and collects on various types of consumer debt, including credit cards, personal loans, auto loans, and other types of consumer loans.

Do people complain about Portfolio Recovery harassment?

Consumers have complain about Portfolio Recovery Associates’ debt collection practices in past years. For example, complaint databases maintained by the CFPB and the BBB show the following:

  • Consumer Financial Protection Bureau (CFPB) Database: shows over 10,000 complaints against PRA.
  • Better Business Bureau (BBB) Website: shows over one thousand complaints against PRA.

If you have complaints about Portfolio Recovery’s debt collection practices, visit our debt collection harassment page to learn how BCJ Law can help. Complete our contact form or call us at 1-800-997-5561.

Does Portfolio Recovery Associates sue?

Close to a third of consumers contacted about debt said debt collectors tried to "collect at least one debt the consumer believed he or she did not owe."

CFPB Survey (2017).

Consumers often get letters from Portfolio Recovery Associates stating that a debt has been transferred to PRA’s legal department. If you get one of these letters from PRA, it is very possible that PRA has sent your debt to its attorneys to file suit.

In fact, Portfolio Recovery sues tens of thousands of people each year in Pennsylvania. BCJ Law regularly defends and wins Portfolio Recovery Associates lawsuits. To learn how we win with respect to PRA, read this post: Sued by Portfolio Recovery Associates. To learn how we win debt lawsuits generally, read our debt defense page. To learn about debt buyers specifically, read this post: What is a Debt Buyer? 

How do I get Portfolio Recovery Associates to stop calling me?

A law called the Fair Debt Collection Practices Act (FDCPA) gives you the right to tell Portfolio Recovery Associates to stop calling you. The FDCPA also gives you the right to tell PRA when it can call you, or how it can contact you. For general tips on dealing with debt collectors and debt collection calls, read our posts on how to deal with debt collectors and how to deal with debt collection robocalls.

Does Portfolio Recovery have to validate debt?

The FDCPA requires Portfolio Recovery Associates to disclose your right to request debt verification (often called validation) within 5 days of first contact. PRA also must disclose that verification request must be written and that debts are assumed valid if a verification letter is not received within 30 days. If you request debt verification, PRA must verify your debt or stop collection activity. For general tips on understanding debt collection letters and debt verification, read our post on understanding debt collection letters.

Can I sue Portfolio Recovery Associates?

You can sue debt collectors when they engage in unlawful debt collection practices. Here are common practices that may violate the law:

I. Improper debt collection calls.

  • Repeated, frequent, or persistent phone calls.
  • Contacting third parties, like family, friends, employers, or co-workers.
  • Phone calls at inconvenient times or places, like early in the morning, late at night, or at work.

II. Hollow debt collection threats.

  • Threatening jail time or arrest.
  • Threatening damage to reputation or disclosure of private information.
  • Threatening wage garnishment, seizure of property, or the filing of lawsuits without authority.

III. Other improper debt collection practices.

  • Reporting inaccurate information to credit reporting agencies.
  • Attempting to collect debt that's already paid or not owed at all.
  • Attempting to collect unlawful or unauthorized fees, charges, or costs.

What laws apply to Portfolio Recovery?

There are many federal and Pennsylvania laws that give you legal rights when interacting with PRA. Here are some of them:

  • Fair Debt Collection Practices Act (FDCPA): A federal law that prohibits harassing, deceptive, and unconscionable debt collection practices. It also gives you the right to request debt verification and modify how debt collectors contact you.
  • Fair Credit Extension Uniformity Act (FCEUA): A state law that prohibits many of the same practices made unlawful by the FDCPA.
  • Telephone Consumer Protection Act (TCPA): A federal law that prohibits certain calls to cellphones without consent. The TCPA provides for $500 to $1500 per unlawful call.
  • Unfair Trade Practices and Consumer Protection Law (UTPCPL): A state law that prohibits fraud and deception.
  • Fair Credit Reporting Act (FCRA): A federal law that prohibits reporting inaccurate information to credit reporting agencies. The FCRA also limits how your credit report is used.

If you think Portfolio Recovery Associates broke the law, learn how BCJ Law can help by visiting our debt collection harassment page. Complete our contact form or call us at 1-800-997-5561.

Can I remove Portfolio Recovery Associates from my credit report?

The Fair Credit Reporting Act (FCRA) allows you to dispute inaccurate or out-dated information on your credit report. Disputed information must be investigated and errors must be corrected or removed. It’s important to understand that the FCRA does not allow you to remove accurate information. Visit our fixcreditreport.com website to learn about your rights under the FCRA, including how to dispute inaccuracies and remove old information.

Portfolio Recovery Associates Harassing You? Hire BCJ Law to Help.

If you’re harassed by Portfolio Recovery Associates, please contact BCJ Law for help. Call 1-800-997-5561 or complete our contact form for a free case review from our debt harassment attorney.

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